Refund policy

Masion Solace Return & Refund Policy

At Masion Solace, we want you to love your space — but we understand that sometimes a product doesn’t quite work out. Please review our full return policy below before initiating a return.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in its original condition, unused, with tags attached, and in its original packaging.

  • You must provide proof of purchase (receipt or order confirmation).

  • Returns must be approved before sending. Unapproved returns will not be accepted or processed.

To initiate a return, contact us at   info@masionsolace.shop with your order number and reason for return. Return instructions and a shipping label (if applicable) will be provided once your request is reviewed.

Return Shipping & Restocking Fee

Unless the return is due to our error (e.g., wrong or damaged item), return shipping is the customer’s responsibility. A restocking fee of 15% may apply on select furniture or decor items to cover handling and logistics.

Damaged or Defective Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photo evidence so we can make it right. Claims submitted after this period may not be eligible for resolution due to limitations with our suppliers and shipping carriers.

Exceptions – Non-Returnable Items

The following items are not eligible for return:

  • Customized, monogrammed, or personalized items

  • Special-order or made-to-order pieces

  • Gift cards

  • Sale or discounted items

  • Items showing signs of wear, installation, or use

  • Items returned damaged due to customer mishandling or improper packaging

Please contact us if you're unsure whether your item qualifies for return.

Exchanges

We do not offer direct exchanges. To receive a different item, we recommend placing a new order and returning the unwanted item for a refund once accepted.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card provider to post the refund.

  • If 15 business days have passed since your refund was approved and you haven’t received it, please email us at  info@masionsolace.shop

Shipping Limitation – U.S. Orders Only

Please note that Masion Solace only ships within the United States. We do not currently support international shipping or returns outside of the U.S.

Important Notice – Dropshipping Policy Disclosure

Masion Solace is a curated furniture and decor platform. As we work with various suppliers to bring you unique pieces, processing times, inventory accuracy, and delivery schedules are managed by third-party partners. We are not liable for:

  • Delays caused by the carrier or supplier

  • Product variations in color due to screen settings or batch differences

  • Unavailability of replacement parts for third-party products

  • Shipping damages not reported within the inspection window (48 hours)

By ordering from Masion Solace, you acknowledge and accept these terms.